PLAYSIDE STUDIOS LIMITED - PRIVACY POLICY
FOR ‘MOUSE: P.I. FOR HIRE’

IMPORTANT LEGAL NOTICE

 

Playside Studios Ltd ABN 73 154 789 554 and its group companies (collectively, the PlaySide," "we," "us" and "our"), respects the privacy rights of our users and is committed to protecting the information collected through our software products, services and websites (including our website www.playsidestudios.com) (collectively, the "Online Services"), accessed through internet-capable hardware platforms including gaming consoles, personal computers, mobile computers, or mobile devices, or in-game applications or software platforms including those hosted by third-parties.

 

This privacy policy (the "Privacy Policy") explains what personal information we may collect about you when you use or access the Online Services in connection with the video game software known as MOUSE: P.I. For Hire ("Game") and how we collect, store, disclose, transfer, protect, and otherwise process that information for the purposes of operating and providing the Online Services. The application of this Privacy Policy is limited to the Game and does not otherwise replace, limit or supersede PlaySide's standard privacy policy.

 

Please read this Privacy Policy carefully as it sets out how we can use personal information submitted by you to us via any Online Service, via written correspondence or in person. By continuing to submit your personal information to us, you consent to us collecting, using and disclosing your personal information in accordance with the terms of this Privacy Policy. If you do not accept this Privacy Policy, you should cease submitting your personal information to us and cease using the Online Services immediately.

 

This Privacy Policy supplements (and its terms are in addition to):

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any other terms of use, end user license agreements, limited software warranties or other terms and conditions between you and PlaySide (including any other privacy policies) relating to the Game; and 

any privacy disclosures provided to you with your software product and/or by your console manufacturer.

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We reserve the right to make changes to this Privacy Policy in order to reflect any changes in data protection laws or our internal policies. We will endeavour to notify you of such changes but, in accepting these terms, you hereby undertake to regularly check for an updated version of this document at: www.mousethegame.com/privacy-policy for as long as you use the Online Services.

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If necessary, we will give you additional choices regarding such changes. As far as permitted by applicable law, your continued use of the Online Services in relation to the Game will signify your acceptance of these changes and this Privacy Policy as amended from time to time.

 

For the avoidance of doubt, this Privacy Policy is deemed to be a written agreement between us and you and in the event of any conflict with our then current terms and conditions of trade relating to the Game, this Privacy Policy will prevail. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

 

PRIMARY VERSION OF THIS PRIVACY POLICY

 

We are committed to managing personal information in accordance with applicable privacy laws, including (without limitation):

 

the Australian Privacy Principles under the Privacy Act 1988 (Cth); the New Zealand Privacy Principles under the Privacy Act 2020 (NZ);

European Union's General Data Protection Regulation (EU) 2016 / 679 ("GDPR"); the United Kingdom's Data Protection Act 2018 ("UK GDPR"); and the California Consumer Privacy Act ("CCPA").

 

Whilst this Privacy Policy may be translated into languages other than English, the English language version of this Privacy Policy is the primary and master version. Where this Privacy Policy has been translated into a language other than English, the English language version shall always prevail if there is any difference between a term of the English language version and that of the translated version.

 

WHAT DOES THIS PRIVACY POLICY APPLY TO?

 

This Privacy Policy applies to our Online Services and any websites, mobile applications, and other services that link to this Privacy Policy or display it in connection with the Game.

 

For the avoidance of doubt, this Privacy Policy does not apply to websites or services maintained by third parties (whether or not those websites or services promote our products and services or sell related items) and, other than where it is the controller, PlaySide cannot and does not guarantee the security of any personal information held by third parties.

 

In addition, please note that we may hire vendors (agents or contractors) to collect personal information on our behalf and in such vendors will be required to comply with this Privacy Policy (unless you accept separate privacy terms with them, in which case this Privacy Policy will apply in addition to those terms and, in the event of any conflict, the terms of this Privacy Policy will prevail as between you and PlaySide).

 

We may use third-party service providers as our online official re-seller and for certain in-game sales functions so you should check their terms and conditions and other policies (as applicable) at the point of sale. Other third-party service providers may be connected to other in-game sales functions so please review the relevant terms and conditions for more details.

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

 

The types of information collected in connection with the activities listed above will vary depending on the activity. The information we collect may include personal information. For example, this may include any of the following (as applicable):

 

• hardware configuration;

• console ID;

• IP address;

• geolocation;

• name and email address and/or other contact information you provide via services that request this information such as technical support.

 

If you use, purchase, or register for an Online Service through a third-party service such as a gaming console's network service or an internet based gaming service, or request that we associate a PlaySide account with a third-party service account, then limited user account personal information may be transferred to PlaySide as part of the registration process and we may be able to collect information about your use of the Online Services. For example, if you purchase a product through a gaming console service, that gaming console service will provide us with information to give effect to the transaction, including a means to identify your Online Service account.

 

When you use certain software products published by PlaySide, information about your gameplay may be collected and transmitted to PlaySide through network services or any other internet connection method used by the hardware on which you play the Game (collectively and individually your "Internet Connection"). You may opt out of data and analytics tracking at any time in the Game settings menu.

 

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

WHAT GAMEPLAY INFORMATION DOES PLAYSIDE COLLECT?

 

When you use products or services on internet-capable hardware, PlaySide may receive information regarding your gameplay without any additional notice to you or actions taken by you. PlaySide will not receive personal information such as your name and address, but may receive other information such as a console ID, gaming service ID, game achievements, game scores and performance, IP address, MAC address, or other device ID, other console/device use information, or other information and statistics regarding your usage of the products or services.

 

Information about gameplay may be collected while you are offline and transmitted to PlaySide when you next connect to the internet, whether or not you are currently logged into your Internet Connection from your console, handheld, mobile device, computer, or other gaming platform.

 

PlaySide may also monitor gameplay information by automated means to ensure that software and services are used in accordance with applicable policies, including any terms of use or end user licence agreement. PlaySide reserves the right to terminate your license if you violate these policies.

 

SPECIAL NOTES ABOUT CERTAIN INFORMATION PLAYSIDE COLLECTS

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1. Aggregated data

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We may collect, use and share aggregated data such as statistical data for any purpose. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Game.

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2. Public Information Including Message Boards, User Generated Content, Forums, News Blogs, Comments, User Profiles and Chat Rooms

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Whenever you give out personal information in public areas of an Online Service, such as on a message board, chat room, comment field, or profile page, that information can be collected and used by other people. Information that you disclose in any of these forums is public information. You should be aware that any personal information you submit in the course of these public activities can be read, collected, or used by other users of these forums, and could be used for any purpose (for example, to send you unsolicited messages). Accordingly, to the fullest extent permissible by law, we shall have no responsibility for the controlling or processing of such data.

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If you post a video, image, photo, or other content through an Online Service for public view, you should be aware that these may be viewed, collected, copied, and/or used by other users without your consent. If your screen name or an ID contains your real name, then that name will be made publicly available on leaderboards and elsewhere. Therefore, you are strongly encouraged not to use personal information to identify yourself while using public areas of an Online Service. You are responsible for any public information or content you post using our Online Services.

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3. Email Correspondence

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We may provide email addresses or forms which can be used to send us questions or comments or request customer support. In the process of receiving and responding to such requests, we may collect personal information about you, such as your name, email address or any other personal information contained in the body of your email message.

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We only use such information for the purpose of responding to or dealing with your questions and/or comments or to provide customer support. In most cases, your message is deleted immediately after we've resolved your inquiry. However, in some instances copies of your requests may be kept on file for our records for quality control purposes or to provide any ongoing support services you have requested.

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In addition to responding to your email correspondence and sending you any information you have requested via our email lists, we may send activation emails and other transactional emails to your email address as necessary in order to provide the products and services you request. If you do not wish to receive these emails, you have the option to deactivate your account.

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If we have actual knowledge that the person with whom we're communicating is a child under the age of 13 years, we delete the child's email address and message immediately after responding.

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4. Children

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PlaySide does not knowingly collect personal information from children under 13 years old (or older, if an applicable law provides for different protections). If we become aware that a child has submitted information to PlaySide, we delete this information immediately. We encourage parents and guardians to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet.

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WHY DO WE STORE YOUR PERSONAL INFORMATION?

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We collect information primarily to facilitate the provision of the Online Services in connection with the Game and other services.

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Some of the reasons we store your information include to:

 

• record data and analytics that allows us to improve our products;

• fulfil our reporting obligations to any regulatory bodies;

• properly perform our obligations to you in providing any goods or services; and

• maintain accounts records, tracing and verification in accordance with our security and verification procedures.

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WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

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We collect your personal information when you use the Online Services, when you use our services and when you interact with us via phone, in writing (including online) or in person.

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Examples of when we collect your personal information include when you:

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• access and use our websites (including when you post in or comment on our message boards, forums, news blogs, chat rooms, or other Online Services);

• register for Online Services, products, contests, and special events;

• subscribe to newsletters or alerts;

• purchase our downloadable content for use with the Game;

• request technical support;

• download demos, programs, or other software;

• participate in polls, surveys, and questionnaires; or

• otherwise interact with us through use of our software (including console products, mobile products, personal computer products and online products) or through the use of Online Services where personal information is required for use and/or participation.

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WHAT HAPPENS WHEN WE'RE UNABLE TO COLLECT YOUR PERSONAL INFORMATION?

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Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). If we have to cancel a product or service you have with us due to your failure to provide required personal information, we will notify you before doing so.

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Whilst we may be able to provide you with certain products and services, notwithstanding your failure to provide personal information, this may limit your ability to participate in some activities or features or limit the efficiency of your use of particular Online Services.

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HOW DO WE STORE YOUR PERSONAL INFORMATION?

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To protect your personal information, PlaySide follows generally accepted industry standards and maintains reasonable safeguards for ensuring the security, integrity, and privacy of the information you have provided. PlaySide has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal information collected by PlaySide is stored in secure operating environments that are not available to the public. To prevent unauthorized electronic access to personal information, PlaySide maintains information collected online behind a firewall-protected server and uses SSL encryption for purchases.

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However, no system can be 100% secure and, to the fullest extent permitted under applicable law, we assume no liability for unauthorized access to your information. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.

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Notwithstanding the foregoing, we will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal information breach by us which could adversely affect your rights and freedoms.

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HOW WE USE YOUR PERSONAL INFORMATION

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Your personal information collected or processed under this Privacy Policy can be used by PlaySide for the purposes of:

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• personalizing content;

• sending you promotional materials;

• providing you with access to our products and services;

• fulfilling product orders;

• fulfilling "tell a friend" or similar requests;

• responding to questions, comments or technical problems;

• market research and demographic studies; and

• carrying out other business activities in circumstances where you have, or ought reasonably to have, an expectation that we will process your personal information for a particular purpose (including the fulfilment of any arrangements or agreements between us).

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Some of our Online Services offer social networking site ("SNS") features and 'widgets', such as Facebook's "Like" or "Share" buttons. These third-party SNS features may set a cookie to enable the feature to function properly and may collect information about you when you use them, such as your IP address and which page you are visiting on our site. SNS features and widgets are either hosted by a third party or hosted directly by our Online Services. Your interactions with these features are governed by the privacy policy of the SNS providing the feature. Please review each SNS governing policy before using their services.

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From time to time, PlaySide may engage vendors to perform services on PlaySide's behalf. These vendors provide internal support to PlaySide by operating some of the services we provide you such as contest entry collection and email services. Although these vendors, not PlaySide, may collect, use, or maintain the information in connection with the Online Services, PlaySide still requires that they adhere to PlaySide's stated privacy policies and that they not share your personal information with third parties or use such information for their own marketing purposes.

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We may share your personal and other information with third parties in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or that may expose us to legal liability, including as required by law enforcement or other government officials. We also may share your personal and other information with third parties when we have reason to believe that such disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who may be harmed or may suffer loss or damage, or when we believe that such disclosure is necessary to protect our rights, investigate, or enforce our policies, terms, and conditions, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on PlaySide. In addition, your personal and other information may be disclosed to a potential or actual successor or assigned in connection with a proposed or consummated merger, acquisition, reorganization, bankruptcy, or other similar event involving all or a portion of PlaySide.

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We do not sell your personal information to third parties. However, we may share some of your data with our third-party partners in the provision of the agreed services with your consent. When this is done, our partners are obligated to only use your data for the reasons agreed with us and have committed to not misuse or sell your data in any way. Your personal information may be shared to the following partners:

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our employees, contractors or service providers to the extent necessary to provide services to you;

our business advisors including accountants, lawyers and other business professionals where reasonably required for them to fulfil their obligations to us; or

if required by law, to any person or body authorised by such law.

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We may also use your personal information for secondary purposes closely related to the primary purposes stated above and in circumstances where you would reasonably expect such use or disclosure. However, we will not use your personal information for marketing purposes where you have instructed us not to do so and you may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

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We are not liable for any loss, damage or claim arising out of a third party's use of your personal information where we were authorised by you or law to provide that third party with your personal information.

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HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

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You have the right to access your personal information stored by us at any time. Please contact us via our privacy contact officer at the details below ("Privacy Contact Officer") to make this request. Please note that it may take us a few days to collate all the personal information we have stored.

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You have the right to be informed about how your personal information is being used. Subject to any conditions or requirements set out in any applicable law or regulation, you may have the following rights in relation to the personal information we hold about you:

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• the right to request a copy of your personal information held by us;

• the right to correct any inaccurate or incomplete personal information held by us; 

• the right to request that we erase your personal information;

• the right to request that we restrict the processing of your personal information;

• the right to have your personal information transferred to another organisation;

• the right to object to certain types of processing of your personal information by us; and

• the right to complain (please see the final section of this Privacy Policy).

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You may contact the Privacy Contact Officer at any time to ask questions about your personal information, or to update your details. Please provide your country of residence in your correspondence.

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HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

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Without prejudice to your right to ask us to erase your personal information, we will retain your information only for as long as your account is active and as needed to provide you services or to administer our services. If you wish to cancel your account or request that we no longer use your personal information to provide you services, contact the Privacy Contact Officer.

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If your account is inactive, we will maintain your account for the length of time for which we reasonably expect you to reengage with our services. After such period, we will delete personal information, including your email address and log-in credentials, and you may no longer be able to access your account. We will attempt to notify you before we delete your account information so that you have the opportunity to keep your account active.

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We may still retain some of your information in our files for a reasonable period of time to comply with the requirements of any tax or other governing bodies, resolve disputes, enforce our user agreements, administer our services, comply with technical and legal requirements, and/or any other constraints related to the security, integrity, and operation of our Online Services.

 

DO WE DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS?

 

We are based in Australia so the majority of our service providers are Australian based. However, we may from time to time collaborate with overseas partners. We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable privacy laws and we take all necessary steps to keep your information safe as required under such laws.

 

Internet Log Files: PlaySide may also keep track of IP addresses used to access its Online Services for various reasons. An IP address is a number that is used by a networked device and will identify your point of connection to the internet. Depending on your network configuration, it may also identify your computer, or other device. A MAC address or other device ID identifies one specific piece of hardware. These log files are tied to your personal information in certain circumstances, such as if you have linked your console user account to Online Service accounts offered by PlaySide.

 

Analytic Metrics Tools and Other Technologies:

Other information that may be passively collected by PlaySide includes log files that record information about your hardware, product use, service use, or website use, including website navigation and game telemetry activity. We also use these log file entries for our internal marketing, service design, technical support, and demographic studies, so we can constantly improve the Online Services we provide you.

 

your device type, IP address, MAC address or other device ID, browser type, language, operating system and generalized geographic location;

the types of pages, content and ads you, or others who are using your device, visited or viewed and the frequency of your visit/viewing; and

information regarding your use of or activities in connection with a website or Online Service (e.g. time spent using a mobile application or your purchases).

 

This information may be collected or shared when you use an Online Service, click on a webpage or an advertisement, or launch one of our games or other mobile applications that you have installed, and may be used:

 

• to ensure that an Advertising Service Provider has accurately and properly paid for an advertisement it placed on our behalf (e.g. an ad that led you to purchase or download the Game);

• to help prevent you from seeing the same ads over and over again;

• to help select and display targeted ads or other content on your computer or other device (such as on a website you are viewing or a mobile application you are using) that may be of particular interest to you;

• to measure and analyze advertising effectiveness and/or traffic in our Online Services and determine the popularity of certain content; and

• to monitor and analyze the usage of our Online Services, so that we can continually enhance and improve them.

 

Third-party Advertisers: PlaySide works with various third-party advertising agents from time to time that may use cookies, web beacons, and similar technologies to collect information. You may contact the Privacy Contact Officer to learn more about our current vendors, their privacy policies, and the ability to opt out of their tracking programs. We do not have access to or control of any third-party tracking technologies and we encourage you to review their privacy policies before disclosing information to such parties.

 

What can you do to control your cookies?

 

You have the choice to customise your use of cookies through your internet browser. You can set your cookies as either prompted or refused. Please note that if you deactivate your cookies, you may have difficulty using the Online Services correctly.

 

UNSOLICITED PHONE CALLS OR EMAILS

 

We only contact existing customers in relation to an existing account or enquiry made with us. We may contact you for marketing purposes where you have given us permission to do so.

 

Any communication from us via email will only ever be made from one of our authorised email users and will only ever carry the suffix: @playsidestudios.com.

 

Should you receive an email stating it is from us but the email comes from another email address, or if you suspect a phone call you received may be suspicious, please inform us separately in writing or by phone immediately. Do not acknowledge or respond to the suspicious communication.

 

RESIDENTS IN THE EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM

 

This Privacy Policy also applies to residents of the United Kingdom and European Economic Area in compliance with the GDPR and the UK GDPR.

 

If you are a resident of the United Kingdom or European Economic Area you are protected by specific regulations set out in the GDPR and the UK GDPR which include the following:

 

• You have the right to access your personal information at any time and enquire as to exactly what information we are holding about you.

• You have the right to rectify or change your personal information at any time.

• You have the right to request deletion of your personal information at any time unless we are required to hold your data for legal or regulatory reasons.

• You also have the right to restrict whatever personal information we hold on you.

• You have the right to request the transfer of your data to a relevant third party.

• You have the right to object to your personal information being used in a way that you do not like and request that we stop doing so. We will fulfil your request unless there is a legal or regulatory reason not to.

• You have the right to make a privacy complaint if you feel we are misusing your data.

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We will respond in the same way as we will for residents of any other country as set out in this Privacy Policy.

 

RESIDENTS IN CALIFORNIA, USA

 

This Privacy Policy also applies to residents of California, USA, in compliance with the CCPA.

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If you are a resident of California you are protected by specific regulations set out in the CCPA which include the following:

 

• You have the right to access your personal information at any time and enquire as to exactly what information we are holding about you.

• You have the right to rectify or change your personal information at any time.

• You have the right to request deletion of your personal information at any time unless we are required to hold your data for legal or regulatory reasons.

• You have a right to opt out of the sale of your personal information.

• You have a right not to be discriminated against for exercising one of these privacy rights.

 

We will respond in the same way as we will for residents of any other country as set out in this Privacy Policy.

 

COMPLAINTS AND THE PRIVACY CONTACT OFFICER

 

If you believe we have breached your privacy rights at any time, please contact the Privacy Contact Officer via the following contact information:

 

PlaySide Studios Limited

75 Crockford Street

Port Melbourne, Victoria 3207

Australia

support@playsidestudios.com

 

The Privacy Contact Officer will then investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

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If you have complained about something that is not covered by the relevant applicable privacy laws, we will explain why we are unable to take further action. Please allow a few days for us to investigate and respond to any privacy complaints.